Terms and Conditions

Customer Responsibility & Accuracy: You are responsible for all applicable taxes, duties, and governmental assessments associated with your purchase. You agree to provide accurate, complete, and current billing details, including your true legal address and country of residence or business operation.

Tax Jurisdiction & Multi-Factor Verification: To comply with global digital service tax regulations (including US state tax laws and international VAT/GST framework) and to prevent fraudulent tax evasion, MasterVM USA LLC determines your tax jurisdiction based on a multi-factor verification protocol. This cross-references your declared billing address against your connection IP address, network geolocation signals, and payment instrument issuing origin (BIN).

Address Misrepresentation & Tax Evasion: Intentionally providing false billing details, using anonymizing proxies, or manipulating location indicators to bypass tax requirements or alter tax assessment constitutes a material breach of these Terms. MasterVM USA LLC reserves the right to automatically adjust tax calculations, request location verification documentation, or suspend accounts engaging in misrepresentation.

Place of Consumption Principle: In accordance with statutory US state sales tax laws and global digital service tax frameworks, applicable tax obligations are determined by your actual Operating Location / Place of Consumption (verified via connection IP indicators and network geolocation) rather than relying exclusively on self-reported billing text.

Address Discrepancies & Overseas Classification: If a customer's declared billing address conflicts with their verified physical operating country (IP/network location), MasterVM USA LLC classifies the transaction based on the verified operating center. Where the verified operating location is outside the United States, the account will be classified as an Overseas / Cross-Border Client and treated as an exempt digital export under US tax regulations.

Legal Compliance & Audit Proof: This multi-factor verification protocol complies 100% with statutory tax auditor requirements (including US State Revenue Departments and international VAT/GST place-of-supply rules). Any deliberate manipulation of location data, use of unauthorized proxy networks to alter tax assessment, or misrepresentation of tax residence constitutes a material breach of these Terms and will result in tax adjustment, identity verification demands, or service termination.

Geographic Service Limitations: MasterVM USA LLC operates exclusively outside the European Union (EU), United Kingdom (UK), and United States (USA). We do not market, offer, or sell cloud infrastructure or VPS services to individuals or entities residing or headquartered in the European Union, the United Kingdom, or the United States.

Prohibition of Orders: Residents, citizens, and entities established in EU member states, the UK, or the USA are strictly prohibited from creating accounts or ordering services on MasterVM.com. Any orders placed using false location data, VPNs, or proxy services to circumvent this regional restriction will be subject to immediate account termination without refund.

US Trade Sanctions & OFAC Compliance: As a legal entity incorporated in the United States, MasterVM USA LLC strictly complies with all statutory regulations enforced by the US Department of the Treasury's Office of Foreign Assets Control (OFAC) and federal export control laws.

Prohibited Countries: MasterVM USA LLC strictly forbids account registration, hosting infrastructure provision, technical support, or payment processing for individuals, residents, or legal entities established in or operating from the following embargoed or comprehensively sanctioned jurisdictions:

• Belarus
• Cuba
• Iran
• North Korea (DPRK)
• Russia
• Syria
• Venezuela

Evasion & Immediate Termination: Any attempt to bypass these federal trade restrictions using VPNs, anonymizing proxy networks, TOR nodes, stolen identity details, or fraudulent billing entries is strictly prohibited. Accounts detected violating these sanctions will be subject to immediate termination without prior notice, forfeiture of all prepaid funds without refund, and reporting to legal authorities where required by federal law.

Strictly Unmanaged Service Model: All virtual private servers (VPS), cloud instances, and dedicated compute solutions provisioned by MasterVM USA LLC are delivered on a strictly unmanaged (self-managed) basis. The customer retains exclusive administrative and root-level control, assuming full operational and legal responsibility for operating system installation, ongoing maintenance, environment configuration, security hardening, patching, firewall rules, and disaster recovery planning.

Guaranteed Hardware & Network SLA: MasterVM USA LLC solely guarantees the availability of the underlying physical infrastructure, datacenter facility power, hypervisor operations, upstream network routing, and the discrete resource allocations (vCPU cores, RAM, storage volumes, and port throughput) assigned to the customer’s active account in accordance with our Service Level Agreement (SLA).

Supported Platform Operations: While the internal software environment remains self-managed by the customer, MasterVM USA LLC provides full hypervisor-level operational support and automated self-service management tools at no additional charge.

What MasterVM USA LLC Manages & Provides:

• Automated OS Provisioning: Initial deployment and unlimited, free-of-charge operating system reinstalls from our curated library of distribution templates.
• Power & State Management: Real-time control panel actions including instance Start, Graceful Shutdown, Hard Reboot, and Force Power-Off execution.
• Core Network Infrastructure: Allocation of public IP addressing, default gateway routing, hypervisor vSwitch connectivity, and upstream transit availability.
• Hardware Health & Host Maintenance: Continuous node health monitoring, physical hardware fault replacement, hypervisor virtualization integrity, and power redundancy.

Operational Boundaries: Our obligation under this section is strictly limited to providing functional access to these control mechanisms, maintaining physical server health, and guaranteeing network throughput to the host hypervisor. Internal system administration, custom software deployment, and third-party configuration remain outside this operational scope.