Terms and Conditions
1 Scope
These General Terms and Conditions (GTC) apply to all contracts between MasterVM LLC, Rruga abdullah tahiri pa nr , 60000 Gjilan (hereinafter 'Provider') and its customers regarding the provision of IT infrastructure, server services and related services.
2 Subject of Contract & Services
The Provider provides the customer with computing capacity, storage space and network connection (infrastructure). The exact scope of services results from the respective product description at the time of order.
The Provider guarantees a 99.5% average annual availability of its services, unless a different Service Level Agreement (SLA) has been agreed upon in individual cases. Maintenance & Crashed Node(Failure due Hardware in DC ) work does not count as downtime.
3 Refund & Cancellation Policy
We offer a voluntary 14-day money-back guarantee for specific payment methods ( Verified User ). However, the following special conditions apply:
Bandwidth Compensation
Proportional charging of bandwidth already consumed upon cancellation or refund requests.
Cryptocurrencies
Non-refundable due to strict financial tracking and AML corporate regulations.
4 Obligations & Restrictions
The customer is obliged to keep access data secret. They bear full responsibility for all content, processes, scripts, and network traffic generated inside their assigned environments.
Strictly Forbidden:
- Hacking & Intrusion
- DDoS & Traffic Flooding
- Illegal Content (Malware, Botnets, Piracy)
- Phishing & Fraud Panels
- Spamming/Bulk/Mass Mailing
- Child Sexual Abuse Material (CSAM)
- Registering into our Portal with VPN/Proxy
Section 230 Safe Harbor Immunity: Pursuant to 47 U.S. Code § 230, the Provider operates exclusively as an interactive computer service platform and infrastructure intermediary. The Provider does not author, publish, or monitor data stored within end-user virtual machine environments. Full administrative and criminal liability rests entirely on the customer.
DMCA & Copyright Infringement Policy: The Provider strictly enforces the Digital Millennium Copyright Act (DMCA), 17 U.S. Code § 512. Formal notices of copyright infringement or network abuse must be submitted directly to our designated agent at [email protected]. Verified instances of abuse or illegal operations will result in immediate termination of services without warning or compensation.
5 Payment & Default
Fees are due in advance. Suspension possible after notice in case of default.
6 Liability
Limitation of Liability & As-Is Waiver
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". THE PROVIDER EXPLICITLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, NETWORKS, OR REVENUE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL BE STRICTLY LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CUSTOMER TO THE PROVIDER IN THE ONE (1) MONTH PRECEDING THE APPLICABLE CLAIM.
7 Privacy
Data processing is executed in accordance with applicable data protection regulations. Details in the Legal Privacy.
8 Final Provisions
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to its conflict of law principles. Any legal action, suit, or proceeding arising out of or relating to these Terms shall be instituted exclusively in the state or federal courts located in the State of Wyoming, USA. You hereby waive any objection based on forum non conveniens