Terms of Services - Rules

1. Each Server comes with 99.99% uptime Guarantee & Can be renewed monthly .

2. MasterVM & BACI Enterprise does not bare any responsibility for the way you use the service , all the responsibility goes directly to the Client incase of Abusive use.

3. Your Server will be Terminated if you don't follow the Datacenter rules and do not co-operate with Support Team to resolve issue

4. We offer Payment Refunds , please check below for more information.

5. Using the Server in Abusive way it's strictly prohibited , for any kind of issue you will be Informed via Abuse Section , please respond prompty.

6. If the ABUSE Can't be handled from the Customer , the Server will be puted on HOLD until the Customer will clarify the situation.

6.1 In many Cases the Abuse may come from Hacked Service , so please Set a strong complexive password in your Server.

6.2 After the Abuse has been Received the Client should reply promptly within 24hours , if the client fails to reply and clarify the situation the Server will be terminated and no Credit Refund will be initiated.

7. If u Create an Account with us , it means you have accepted all our rules.

8. Thanks for using our Service , for any kind of question please Open Ticket .

- Payment Refund -

1. We Surely offer a payment Refund if the Payment was made by Credit/Debit Card or Paypal , any other kind of Payment the refund will remain into Account Credits , all services are charged in monthly basis.

- Data Collection -

1. As a Company of Virtual Services , we collect Data that will be used only for the purpose of the VM Service.

1.1 The E-Mail address can be used for Marketing purposes of the company , but only with your approval.

1.2 We do not sell or share your Personal informations.

- Service Contract -

1. No Contract or any kind of Passport , ID or Documents its needed to Purchase a Service , the system is fully Automatic.

- Legal Registered Company -

1. BACI Enterprise is a legal Registered Business with Company ID : 811214816 and location in Republic of Kosovo.

2. We are Registered in ARIN Database under the name : C10813721 : for any kind of Abuse please referr the data.