Protocols for Intensive Outbound SPAM and Mandatory Account Verification.
Accounts flagged for Intensive Outbound SPAM, Mail-Bombing, or Bulk Unsolicited Messaging will be instantly suspended. MasterVM maintains a zero-tolerance policy for network reputation damage.
Once an account is flagged as "High Risk" due to abuse reports, reactivation is only possible through a formal KYC (Know Your Customer) process. MasterVM is legally authorized to request identity verification to prevent further criminal network activity.
Failure to provide valid documentation within 48 hours of the request will result in the permanent termination of all services and a total forfeiture of all payments. No refunds will be issued for accounts terminated due to SPAM abuse.
To balance our security needs with your privacy, we accept Masked Identification Documents. When submitting your ID, you are legally permitted and encouraged to hide/blur sensitive data (such as Document Numbers, Photos, or Personal IDs).
The following MUST remain visible:
Upon successful KYC verification, the account will be placed under Active Monitoring. This includes outbound port 25/465/587 filtering and packet rate limiting. Any secondary abuse report following a KYC reactivation will result in a permanent Global IP Ban across our entire infrastructure.
MasterVM operates in compliance with international anti-spam regulations (CAN-SPAM Act, CASL, and GDPR Article 6). Requesting identity data for the purpose of preventing fraud and network abuse is a recognized legitimate interest. We reserve the right to provide verified identity data to relevant Law Enforcement Agencies should the SPAM activity involve financial fraud or phishing.
Abuse Department
[email protected]